Privacy Policy
Last updated: November 4, 2026
This policy explains what information ShufflePrints, run by Big Sur Labs, LLC, collects and how it is used.
What we collect
- Account information: your email address and name. If you sign in with Google, we receive your name, email address and Google account ID. If you sign in with a code we email you, we keep the code only in scrambled form, for ten minutes, and the internet address it was asked for from, to stop the form being misused.
- Your projects: the cards you design, the images you upload, and your conversations with the assistant.
- Order information: what you ordered, your email address, and the name, address and phone number to ship to.
- Technical information: such as your IP address and browser type, kept in server logs and error reports.
- How you use ShufflePrints: the pages you visit, what you click, your device, browser and approximate location, and recordings of your sessions on the site. What you type into forms is hidden from these recordings.
We never receive or store your payment card number. Payment is handled by our payment processor.
How we use it
To run ShufflePrints: to create and store your designs, take payment, have your cards printed, and ship them to you. To contact you about your orders. To keep the service working and secure, and to understand how it's used so we can improve it.
We don't sell your personal information, and we don't use your designs to train AI models.
Who we share it with
Only what each needs to do its job:
- Our AI provider receives your conversations with the assistant, the images you upload, and the card content needed to design and draw your cards. It doesn't use them to train its models.
- Our manufacturing partners receive your card artwork, and your name, shipping address, phone number and email address so they can send your order to you. Our manufacturing partners are located outside the United States.
- Shipping carriers receive your name, shipping address and phone number.
- Our payment processor handles payment and sales tax.
- Service providers that run ShufflePrints for us: hosting, storage, email, error monitoring, and product analytics.
We may also share information where the law requires it, or to protect someone's safety.
Keeping and deleting your information
We keep your projects while your account is active. Deleting a project removes it from your account. To delete your account and your data, write to us. We keep order records as long as we need them for tax, accounting and legal reasons.
Your choices
To see, change or delete your information, write to us at the address below.
Cookies and tracking
We use a cookie to keep you signed in; signing in won't work without it. Our product analytics provider stores an identifier in your browser so it can tell your visits apart, and we use what it records only to understand and improve ShufflePrints. We don't use advertising cookies, and we don't let other companies track you across websites through ShufflePrints. Because we don't track you across sites, we don't change anything in response to "Do Not Track" browser signals.
Children
ShufflePrints is not intended for children under 13, and we don't knowingly collect their information. If you believe a child has given us information, write to us and we will remove it.
Changes
We may update this policy. We'll post the new version here with a new date.